Terms & Conditions

Barefoot Panama strives to deliver the best possible customer experience. If at any point you have a question or concern about our service, please call us at +011 (507) 6780-3010.

TOUR POLICIES:
Due to the nature of our business, we do not offer full refunds. A partial refund of 50 percent will be granted if Barefoot Panama receives notice at least 48 hours in advance of the tour start time. All sales are final. If you are unable to attend the tour, contact as soon as possible and we will try to arrange and reschedule the same or different tour for you.

If you are not at the designated meeting point by the time of your tour, Barefoot Panama reserves the right to not provide a refund. However, we will always try our best to locate you at the meeting point. After all, we want you to come on the tour and have fun. That is our goal.

CANCELED OR POSTPONED TOURS:
Occasionally, tours are canceled or postponed due to weather, mechanical failure, or other unforeseen events. Should this occur, we will attempt to contact you about the cancellations and to inform you of refund or exchange procedures for that tour. For exact instructions on any canceled or postponed tour, please contact us. In the case of a cancellation of your tour by Barefoot Panama, we will refund your tour or schedule you for another tour, as detailed below.

REFUNDS:
All sales are final. No refunds are available unless a tour is canceled or postponed, or we are given 48 hours advance noticed whereby a 50 percent refund will be awarded. We will offer refunds of the full face value of the tour(s) that are canceled or postponed (or, if a discounted tour, then instead the discounted tour price paid). No refunds are offered on any service or convenience fees.

To receive a refund for a canceled or postponed tour, contact us at kevin@barefootpanama.com within 3 days of tour cancellation and write “refund” in the subject line. Instructions will be provided in order to obtain your refund.

TOUR EXCHANGES:
No tour exchanges are offered by Barefoot Panama. While in some extreme cases we may offer this service (such as a cancellation by Barefoot Panama), it is not guaranteed and often impossible. Contact us directly by phone at +011 (507) 6780-3010 or by email at kevin@barefootpanama.com to inquire about tour exchanges. Fees may apply.

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